SHIPPING AND RETURNS
- Delivery of orders within the Philippines shall be handled by Techroom.ph or our affiliate companies or parties as long as the customer’s address is covered by our delivery network. Delivery of the products shall be made to the address the customer specifies in his/her online order
- Shipping and Packing charges shall be set out in the order.
- Orders are normally dispatched on or before the third day after the order was placed.
Delivery Lead Time:
- 1 - 3 business days within Metro Manila
- 3 - 7 business days for Luzon
- 7 - 10 business days for Visayas and Mindanao
- Upon delivery of item, the customer must present the following to the courier:
- Order confirmation email
- Valid government-issued ID with photo and signature.
- In the absence of the customer, an authorized representative may receive the product provided the following will be presented:
- Order confirmation email
- Signed authorization letter from the customer
- Clear copy of cardholder’s valid ID with photo and signature
- Clear copy of representative’s valid ID with photo and signature
- Please observe the guidelines upon delivery which was mentioned above as there will be no release of item without the order confirmation email, valid ID of cardholder, signed authorization letter, if applicable and copy of representative’s valid ID, if applicable.
- Techroom.ph shall not be held liable for non-delivery of product due to the following circumstances beyond Techroom.ph’s control and its affiliate partners:
- Unavailability of cardholder or authorized representative
- Incomplete or incorrect address.
- Techroom reserves the right to charge additional delivery fee/s after the first unsuccessful delivery attempt due to unavailability of the receiver. Techroom shall wait for customer’s/cardholder’s confirmation before proceeding with the delivery attempt. If the delivery fails on the third attempt, the transaction shall be deemed terminated. Delivery fees and other payments made shall be forfeited.
- You acknowledge that delivery of the products is subject to availability of the products but you acknowledge that while stock information on the site is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays may occur. If the delivery of your product is delayed, Techroom.ph will inform you accordingly via e-mail and your product will be dispatched as soon as it becomes available. The time for delivery shall not be of the essence, and Techroom.ph (nor any of its affiliates) shall not be liable for any delay in delivery whatsoever caused. In the event you do not receive the product by the projected delivery date and provided that you inform Techroom.ph within 3 days immediately from such projected delivery date, Techroom.ph will try to locate and deliver the Product. If Techroom.ph does not hear from you within 3 days from such projected delivery date, you shall be deemed to have received the product subject to your rights under Philippine law.
CANCELLATIONS, RETURNS AND REFUNDS
How can I cancel my order?
- If your order has not been packed or shipped, you may still choose to cancel it. Send us an email with your order number at firstname.lastname@example.org or call our hotline (+63) 917-809-6514 immediately.
What are valid return and refund requests?
- Wrong item item delivered
- Defective item
- Damaged item
What should I do if I received a damaged / defective / wrong item?
- Kindly report the damaged (physical damage, dents, scratches) or wrong item within 24 hours upon receipt of the item to our customer service team at techroom@mailgateways, along with a photo of the physical appearance of the product and packaging / box . Use “Damaged / Defective / Wrong Item” followed by your order number as the subject line
- Please report the defective item within 7 days after receiving your order to our customer service team at (+63) 917-809-6514 or techroom@mailgateways. Our customer service agent will get in touch and arrange your return request within the next business day.
What should I do if items are missing from my order?
- Send us an e-mail with the subject line “Missing Item” followed by your order number at techroom@mailgateways or call our hotline (+63) 917-809-6514. Our customer service agent will look into it and have the missing item delivered to you as soon as possible.
When will I receive my refund?
- Processing refunds through credit card, over-the-counter and Cash on Delivery transactions will be within 15-30 business working days after order cancellation or investigation of defective / wrong item / damaged item deliveries.
- For cash-on-delivery transactions, refunds will be deposited to the BDO or Metrobank bank account nominated by the customer after verification from our internal team.